FAQ’s
Frequently Ask Questions
- Contact our customer service team at (510) 862-6226 or email us at info@goldenmensuits.com to request an exchange authorization number.
- Pack the item in its original packaging and include the receipt, the exchange authorization number, and a note indicating the reason for the exchange and the new item you want.
- Ship the package to our address: Golden Men Suits, 1903 Encinal Ave 94501, Alameda, CA.
- Once we receive your package, we will process your exchange and ship the new item to you.
We do not accept returns unless the item is defective or damaged. If you receive a defective or damaged item, please contact us within 7 days of the delivery date, and we will arrange a replacement or a refund.
To measure yourself for a suit or a shirt, you will need a measuring tape and a friend to help you. Follow these steps:
- For the chest measurement, wrap the tape around the fullest part of your chest, under your arms. Keep the tape parallel to the floor and breathe normally. The number on the tape is your chest size.
- For the waist measurement, wrap the tape around your natural waistline, where you normally wear your pants. Keep the tape slightly loose and parallel to the floor. The number on the tape is your waist size.
- For the sleeve measurement, stand with your arms relaxed at your sides. Have your friend measure from the center of your back, across your shoulder, and down to your wrist. The number on the tape is your sleeve length.
- For the neck measurement, wrap the tape around the base of your neck, where your collar sits.
Keep the tape slightly loose and parallel to the floor. The number on the tape is your neck size.
Yes, we do offer alterations and customizations for our suits, tuxedos, and shirts. You can choose from a variety of options such as fabric, color, style, fit, and accessories.
To keep your suit or shirt in good condition, we recommend the following tips:
- Dry clean your suit or shirt only when necessary. Frequent dry cleaning can damage the fabric and reduce its lifespan.
- Hang your suit or shirt on a wooden hanger with enough space to avoid wrinkles and creases.
- Use a lint roller or a soft brush to remove any dust or dirt from your suit or shirt.
- Avoid ironing your suit or shirt, as it can damage the fabric. If you need to remove wrinkles, use a steamer or hang your suit or shirt in the bathroom while taking a hot shower.
- Store your suit or shirt in a garment bag to protect it from dust, moisture, and insects.
Our mission is to offer the finest men’s suits, tuxedos, and shirts to our esteemed clientele. We aim for your complete satisfaction and strive to exceed your expectations. Our vision is to be the leading provider of formal wear for men in the region, with a reputation for quality, style, and service.
We offer a wide range of products for men’s formal wear, including suits, tuxedos, shirts, ties, vests, shoes, accessories, and more. You can browse our catalog online or visit our store to see our collection.
We provide various services to make your formal wear experience convenient and enjoyable. Some of our services are:
- Free consultation and fitting
- Alteration and tailoring
- Delivery and pickup
- Purchase options
- Group discounts and special offers
We understand that there may be instances where you need to exchange an item. If you are not satisfied with your purchase or rental, you can return it to us within 14 days of receipt, provided that it is in its original condition and packaging.
You can either exchange it for another item of the same value or get a store credit for future use. Please note that some items may be subject to a restocking fee or a cleaning fee. For more details, please refer to our return policy on our website or contact our customer service team.
You can cancel or modify your order up to 48 hours before the scheduled pickup or delivery date, without any charges. If you cancel or modify your order within 48 hours of the scheduled date, you may be subject to a cancellation fee of 50% of the order value. Please contact us by phone or email to cancel or modify your order.
You can book an appointment online through our website or by calling our store. We recommend that you book at least two weeks in advance to ensure availability and avoid any rush fees. Our consultants will help you choose the best fit and style for your occasion and take your measurements.