We at Golden Men Suits are extremely proud to provide an exceptional collection of men’s suits, tuxedos, and shirts to our valued clients. We are devoted to making sure you are completely satisfied with your purchases. To facilitate this, we have established this Return and Refund Policy to outline our guidelines and procedures concerning returns and refunds.
1. Returns and Exchanges:
We recognize that, from time to time, you may need to initiate a return or exchange for various reasons. Whether you’ve had a change of heart, encountered an issue with the product, or require a different size or style, we are here to assist you.
1.1 Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, you must adhere to the following conditions:
a. Timely Request: You must initiate the return or exchange process within 30 days of receiving
your order. Requests submitted beyond this period may not be accommodated.
b. Unworn and Unaltered: The item(s) must remain in their original, unworn, and unaltered condition, complete with all tags, labels, and accessories securely attached.
c. Proof of Purchase: You must provide a valid proof of buy, such as your order confirmation or receipt.
1.2 Return and Exchange Process:
To initiate a return or exchange, kindly follow these steps:
a. Contact Us: Reach out to our dedicated customer service team through email at info@goldenmensuits.com or by contacting Said at (510) 862-6226 or Arezoo at (510) 458-1142. Please provide your order details, the reason for the return or exchange, and any pertinent information.
b. Authorization: Once we receive your request, we will assess its eligibility. If approved, we will furnish you with a Return Merchandise Authorization (RMA) number and furnish you with further instructions regarding the return or exchange.
c. Packaging: Please package the item(s) with the utmost care, ensuring they remain in their original condition, accompanied by all tags, labels, and accessories. Make certain that the RMA number is clearly visible on the package.
d. Shipping: You are responsible for the cost of return shipping unless the return is necessitated by an error on our part or a defective product. We recommend using a trackable shipping process to ensure secure and prompt delivery.
e. Inspection and Processing: Upon receipt of the returned item(s), we will meticulously inspect them to verify their eligibility for a refund or exchange. Once approved, we will expedite your request within a reasonable timeframe.
2. Refunds:
We offer refunds for returns that satisfy the eligibility criteria mentioned in Section 1. The following conditions pertain to refund requests:
2.1 Refund Eligibility:
a. Returns conforming to the eligibility criteria outlined in Section 1 are entitled to a refund.
2.2 Refund Process:
a. Upon approval of your return, we will initiate the refund process. You can credit refund the original payment process within a reasonable timeframe.
2.3 Refund Timing:
a. Kindly allow for a period of 7-14 business days for the refunded amount to reflect in your account, depending on your financial institution’s processing schedule.
3. Non-Refundable Items:
Certain items at Golden Men Suits are non-refundable. These include:
a. Altered Items: Products that have been altered or customized according to your specific measurements or preferences are non-refundable. We strongly recommend double-checking your measurements before submission.
b. Final Sale Items: Clearance or final sale items are non-refundable and cannot be exchanged.
4. Defective or Incorrect Items:
If you get a defective, damaged, or incorrect item, please reach out to us promptly. We will coordinate a return or exchange at no additional cost to you.
5. Contact Us:
Should you have any questions or require further assistance regarding our return and refund policy, connect with us via our email at info@goldenmensuits.com or by calling Said at (510) 862-6226 or Arezoo at (510) 458-1142. Our committed customer service team is available to assist you and ensure your shopping experience with us is outstanding.
At Golden Men Suits, we are dedicated to delivering top-notch products and exceptional service. Thank you for selecting us for your formal wear needs. We anticipate serving you and ensuring your complete satisfaction.
