At Golden Men Suits, we understand that receiving your order in a timely and reliable manner is of utmost importance. Our shipping policy is designed to provide you with clear guidelines on how we process and deliver your male suits, tuxedos, and men’s shirts. We are committed to ensuring that your shopping experience with us is as convenient and satisfying as possible.
1. Order Processing Time:
Upon successfully placing your order for our high-quality male suits, tuxedos, or men’s shirts, please allow us up to 2 business days to process your order. During this time, our dedicated team will verify the details of your purchase, ensure product availability, and prepare your items for shipping.
2. Shipping Methods:
We offer several shipping options to cater to your specific needs:
- Standard Shipping: Our standard shipping option is the most cost-effective choice. After processing, your purchase should arrive in 5-7 business days. Please be aware that expedited handling or delivery are not included in regular shipping.
- Express Shipping: If you need your order sooner, we provide an express shipping option. Orders shipped via express shipping usually arrive within 2-3 business days after processing. Additional fees apply for this service.
3. Shipping Destinations:
We take pride in providing quick and dependable delivery options inside the USA. However, at this time, we do not offer international shipping. We are continuously working to expand our shipping reach to serve our customers globally.
4. Shipping Charges:
Shipping charges are calculated based on several factors, including the shipping method selected, the destination address, and the size and dimensions of the package. Shipping charges will be clearly displayed at checkout, allowing you to make an right decision based on your preferences and budget.
5. Tracking Your Order:
Once your order has been processed and shipped, you will get a shipping confirmation email. This email will include a tracking number and a link to the carrier’s website, enabling you to track the progress of your packag at current time. We recommend using this feature to stay updated on the estimated delivery date and to track the location of your order.
6. Delays and Exceptions:
While we strive to ensure that your order reaches you promptly, please be aware that certain factors beyond our control may occasionally lead to delays. These factors may include adverse weather conditions, carrier-related issues, or unforeseen events. In such cases, we will do our best to update you of any delays and provide you with alternative options, if available.
7. In-Store Pickup (Local Customers):
If you are located in the Alameda, CA area or nearby, we offer the option of in-store pickup. During the checkout process, you can select this option, and we will notify you when your order is ready for pickup. Please show your order confirmation and a valid ID when collecting your items from our physical store at 1903 Encinal Ave, Alameda, CA 94501.
8. Signature Requirement:
For security purposes, orders above a certain value may require a signature upon delivery. This ensures that your package is received by the intended recipient and adds an extra layer of protection for your valuable items.
9. Returns and Exchanges:
If, for any reason, you need to initiate a return or exchange, please refer to our comprehensive Return and Exchange Policy for detailed instructions. We are devoted to resolving any issues promptly and ensuring your complete satisfaction with our products.
10. Contact Us:
Should you have any questions or concerns regarding our shipping policy or the status of your order, please do not hesitate to reach out to our dedicated customer service team. You can connect via email at info@goldenmensuits.com or by phone:
- Said (Customer Service Representative): (510) 862-6226
- Arezoo (Customer Service Representative): (510) 458-1142
Our team is available to assist you during our business hours, and we will do our best to address your inquiries and provide the support you need.
At Golden Men Suits, we value your trust and are committed to delivering your male suits, tuxedos, and men’s shirts with the utmost care and efficiency. We appreciate your business and look forward to serving you with excellence. Thank you for choosing us for your formal wear needs.
